We ship to 19 countries across the European Union. For a full breakdown of destinations and delivery times, see below. If your country is not listed, please contact us at [insert email address] and we will do our best to assist.

Orders are processed within 1 to 2 business days after payment confirmation, on business days excluding weekends and public holidays.

Delivery times are estimates and may vary due to carrier delays, customs procedures, public holidays, weather conditions,
or circumstances outside our control.

Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking link to update after the parcel has been handed to the carrier

If you need to change your shipping address, please contact us as soon as possible at [insert email address]. We can only update the address if the order has not yet been processed or shipped. Please ensure your address is correct before confirming your order.

If your parcel has not arrived within the expected delivery window, please check your tracking information first. If the tracking has not updated for several days, or the estimated delivery time has passed, please contact us at [insert email address] with your order number.

If your parcel arrives damaged, please contact us as soon as possible at [insert email address]. Please include: your order number; photos of the damaged packaging; photos of the damaged item; a brief description of the issue. Please keep the original packaging, as the carrier may require it for investigation.